Last week, after months of hard work, extensive testing and lots of coffee we were finally able to release our latest software update and we couldn’t be happier with the results. A bucket load of new features, a complete rewrite of our web and native apps and a big focus on making everything faster and easier to use means we’ve never been in a better position to help our customers get the most from their teams and business. Below, we’ve put together a whistle stop tour to tell you everything you need to know about our update.

Build ops at lightning speed

Everybody wants things done yesterday and whilst our latest update doesn’t come with the ability to pause or rewind time (that’s coming in 2021), we have made it much faster to use. Ops can now be built at a rapid pace so businesses can get them into the app for their employees quicker than ever before. One key upgrade we’re sure our customers will love is the huge improvement in browser speed so users don’t experience any slowdown when using our web app.  In addition, there’s now the ability to copy and paste Op questions, undo and redo last actions and a hierarchical drag and drop which means ops can be built at lightning speed, which is awesome!

Powerful and configurable reporting

Another contributing factor to speed, as a result of the extensive work in this update, is the ability to access the data they want, when they want it. Users can now create unlimited saved views of data and favourite them so they’re only ever clicks away from accessing it whenever they like. Furthermore, we’ve introduced a nifty left-hand navigation which brings all data logs together again enabling quick access whilst all data, including saved reports, can now be exported for sharing with other people and systems such as PDFs for printing and emails, CSVs (Excel), XML and JSON.

Deadlines and ‘failed ops’ feature

We’ve introduced the option to set an Issue Deadline and we also now automatically calculate Resolution Time. These two additions, together with our new Advanced Reporting tools means everything can be tracked and managed easily and allows businesses to make more informed decisions in the future. ‘Failed ops’ have also been introduced which judges whether ops have failed based on two criteria; Total question points scored didn’t reach the required threshold or a response to a critical question which can cause an op to fail. Again, another new feature that gives customers more insight than ever before.

A new wizard to train up employees

The beauty of our web and native apps is they are so easy to use and we’ve taken that even further with a wizard that’ll mean you’re a pro in next to no time. The step-by-step onboarding wizard assists new customers through a quick and easy first-use set up and has condensed what used to take an hour into less than 10 minutes so teams can get cracking shortly after downloading. After feedback from our customers this is something we were keen to improve upon and we’re looking forward to hearing what they’ve got to say about this massive improvement. 

New permissions

Our customers wanted more employees to have access to the web app, notably features such as Reporting, sending Blasts, managing issues and configuring ops, but to have these permissions just for the sites they are responsible for managing. With the new Place Administrator permission feature, we’ve made it possible to lock mandated Ops and prevent editing, as well as other Ops to be created and updated at a regional/place level. This gives our customers more flexibility than they’ve previously had. The permissions have been split into three levels; Primary Admin for full access to everything, Place Admin for access to Reports, Blasts, Issues and Ops (but only for places they are assigned to) and Staff, who have native app access only.

Staff Invitations

Lastly, we’d like to touch on staff invites which means, you guessed it, managers and directors can now choose whether or not they want to send their employees an email invitation. This will mainly be down to how users intend to work with teams when they’re starting to adopt the new system but, again, it’s a feature we’ve added to provide even more ease of use and flexibility. 

We’re delighted to have these new features available to use and can’t wait to hear feedback from current customers as well as showing them off to new ones.