It’s difficult to know where to start when deciding which facility maintenance metrics to use, though everybody knows they need to reflect how a business is performing. They can be created for nearly all operations so we’ve chosen 5 facility maintenance metrics that matter.

1. Average work order completion times

How long does it take your team to complete a work order? And does that time vary depending on whether it’s a reactive or proactive request? This key facility maintenance metric can help you determine any possible gaps in your processes. If it takes your team 8 days to fix an electrical issue but far longer to fix a plumbing one, it may mean there’s a skill gap in that area of your business. 

With more information you’ll know where improvements need to be made, and which data points can help provide insight for making future decisions for staffing or budget.

2. Amount of work orders

Do you know how many work orders were completed in your business last year? Or even during the last quarter? Knowing the answers to these questions helps because it enables you to understand the workload of your staff and their productivity.

It can also help give grounds for additional budget requests, in case your work orders have grown and can also show how well the business is performing to stakeholders. It’s an easy metric to understand for those not involved in the day-to-day within your facility, and helps get your message across.

3. Amount of reactive work orders by asset

Knowing how assets are performing provides insight into where the focus should be for your preventive maintenance program, whilst predicting future needs for investment in machinery and equipment. You can do this by gathering data points for the amount of reactive orders by asset and such data can be collected weekly, monthly and quarterly. If you have two furnaces put into service simultaneously, and one has over half as many reactive work orders than the other, it shows there are issues which need to be looked at to ensure it’s operating at maximum efficiency.

Looking at reactive work orders by asset provides an indication as to how much budget you’re investing into your equipment and the effect it’s having on the bottom line. That’s when it’s important to consider whether to replace or repair an asset, which is important when you consider 42% of unscheduled downtime is due to ageing equipment.

4. Time spent on reactive vs preventive maintenance

If your business is constantly carrying out reactive maintenance, it’s reducing its ability to perform efficiently. It increases costs, and negatively impacts quality of output for your staff because they’re always busy moving from one issue to the next.

Being aware of how long your team is spending on reactive vs preventive maintenance tells you action needs to be taken to optimise workload, so there are less reactive work orders. A lot of businesses track this monthly, allowing them to make changes in real-time and reduce costs where they need to.

5. Adherence to Service-level agreements

Service-level agreements (SLAs) can show the speed your workforce is responding to work orders, which is an important facility maintenance data point for increasing satisfaction among stakeholders in your business.

As an example, someone may submit a work order request because a light isn’t working in their office. And if they don’t hear back from anyone they’ll assume it’s not being looked at and send another one or call the department for updates. If there’s a response acknowledging her request and notifying her it’s a work in progress, they know it’s being taken care of. When you’re using CMMS this isn’t something to worry about because requesters are notified automatically so your team can get on with the job.

As you review how well you’re meeting SLAs, you can identify whether there are any issues early in the work order request process which may impact orders in the future.

If you would like to know more about how facility maintenance metrics can benefit your business with our CMMS platform, request your free trial and demo today.

Carmelo Ruggieri

Content Marketing Executive

Carmelo has years of experience in marketing, loves of all things tech and is a regular contributor to the OpsBase blog. He enjoys writing almost as much as he enjoys eating crunchy peanut butter and is likely to be found doing one or the other at any given point in time.

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